Frequently Asked Questions
What is the Marais shade made from?
Marais is crafted from ceramic, paired with polished steel detailing for a more refined finish.
How much area does Marais illuminate?
Marais is designed for an approximate lighting area of 5β10 mΒ². Actual illumination will vary depending on the bulb you choose, placement and surrounding room conditions.
Where are you located?
Our head office is located in Melbourne, Victoria
How much does shipping cost?
Shipping is free on all orders to Australia.
Does Marais require assembly?
Yes. Some assembly is required. As Marais is a hardwired pendant light, installation should be completed by a licensed electrician in accordance with applicable Australian requirements.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sundayroomsco@gmail.com
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.